Policies for Lessons, Courses, and Coaching Programs

Below you will find the policies for lessons, online courses, and/or coaching programs with Splash English and any of its related websites.

Lessons and Classes

For one-on-one lessons, students should give 24-hour notice if they wish to reschedule the time.

Students are expected to arrive on time. No refund or makeup for the lost time will be considered due to the student's late arrival or no-show.

Use of Materials

All lesson materials, including but not limited to PDF handouts, audio files, and video files provided by Splash English, are the property of Splash English and may not be distributed without prior written consent from Splash English.

Only the authorized person may access the course material and participate in classes or seminars. Sharing course content or access with others is prohibited without written consent from Splash English.

Violating these policies may result in the immediate revocation of course access and its material.

Refund Policy

Lessons and classes

No refunds are issued for completed lessons or classes. 

Online courses 

Refunds are accepted if requested within 7 days from the date of purchase. Students are required to provide the reason for the refund and show proof of work or effort, as instructed by the course they have enrolled in. Upon cancellation, students will lose access to the course immediately, and any files downloaded on students’ devices should be deleted. 

Coaching program 

A full refund is accepted if the refund is requested within 7 days from the program start date. Students are required to provide the reason for the refund and show proof of work or effort, as instructed by the program they have enrolled in. Upon cancellation, students will lose access to the program and any courses that were bundled with the program. Any files downloaded on students’ devices should be deleted. 

In general, no refund request will be considered after the 7th day. A partial refund request will be considered only on the grounds that the reasons for cancellation involve serious medical or health emergencies if requested between the 7th and 28th day from the program start date.

No refund requests, whatsoever, will be considered after 28 days from the program start date. 

Coaching program extensions

Coaching program extensions, if paid on a monthly basis, is non-refundable. However, students may request cancellation anytime, and the billing cycle will end at the end of the month. Please note that upon cancellation, students may not be able to claim any bonuses that may have been offered with the program extension. “Coaching program extensions” is only offered to students who have successfully completed the initial “coaching program.”

Other Requests 

Any requests for help, such as proofreading or editing, that are considered outside the scope of the course or program, will be reviewed on a case-by-case basis. If the request is considered outside the scope of the course or program, the request may be turned down, or an additional fee may be invoiced depending on the nature of the request.

Contact

If you have any questions about the policies, feel free to contact us (support[at]splashenglish[dot]com). 

Last updated on June 27, 2022.